Support
Frequently Asked Questions
Can't find what you're looking for? Get in touch and we'll help you personally.
We don't run a direct online checkout — every product is priced individually based on size, quantity and any customization. Browse the catalog, then send us an inquiry from a product page or the contact form with what you need, and we'll get back to you with a personal quote, usually within one business day.
Yes. Most of our bags, apparel and accessories can be custom-printed or embroidered with your club name, logo or sponsor branding. Just mention it in your inquiry and we'll advise on the best printing method and pricing for your quantity.
It depends on the product and the type of customization — some items can be personalized individually, while bulk club orders (like team socks or training jackets) often have a minimum quantity for cost-effective printing. Tell us what you have in mind and we'll confirm the minimum for your specific order.
Send us your usual size or measurements when you get in touch and we'll help you pick the right fit before you order — sizing can vary a little between products, so it's always worth checking with us first.
In-stock items usually ship immediately. Custom-printed or made-to-order items typically take 30–45 days, depending on the product and order size.
Yes, we ship across Europe and beyond. Shipping costs and delivery times vary by destination — let us know where you're located and we'll include shipping in your quote.
Both. While many of our customers are Kyokushin dojos and sports clubs ordering in bulk, we're happy to supply individual athletes too — from a single Gi or towel to custom training wear.
We typically invoice by bank transfer once your order is confirmed. If you need a different arrangement, just let us know when we send your quote.
Because custom-printed and embroidered items are made specifically for you, we generally can't accept returns or exchanges on them once production has started. Standard, non-personalized items can be returned — just get in touch and we'll sort it out.
Call us at +41 79 367 83 35, email info@welt-sport.ch, or use the contact form — we usually reply within one business day.